Billing Policy

Effective 06/15/2022

Billing is charged at $105/hr. After the first hour, billing is charged on 15 minute increments

There is a $105 minimum per incident.

Billing commences upon notification of technician leaving current location to travel to your jobsite. In the event that technician is OUTSIDE Frisco city limits and is headed to location INSIDE Frisco city limits, that trip time will be capped at 15 minutes.  For example, if technician is downtown Dallas and headed toward Frisco location, time will be capped at 15 minutes.

In addition to above billing, FBN currently has a $10 per trip fuel surcharge.

Unless otherwise arranged for in advance, payment is due upon completion of work for the day.  Some projects may span more than one visit.  FBN reserves the right to request payment for services rendered, even if the project(s) have not been fully completed.

We accept Cash, Check, Zelle, Venmo.  If you choose to use Venmo, any fees charged by Venmo are the responsibility of the customer, not FBN. 

Please note FBN does not carry change for cash payments.

 

We also accept most major credit cards but a 3.6% service charge will apply.  This is a pass thru cost for FBN.

Appointment times given by FBN are best guess estimates and NOT hard appointment times.  The technician with text you when leaving to travel to your jobsite to let you know they are on the way.

 

Pet Policy

Effective 11/14/2021

All of us here at FixedByNick are pet owners ourselves.  We understand and appreciate the relationship you may have with your pet(s).

As it is your home, you may reserve the right to have your pet loose during our visit. That is your right.

However, FBN cannot be responsible for any injury or loss suffered in the normal course of work and as such, we encourage you to secure your pet during our time there to prevent any harm to come to your pet.  We use ladders and heavy tools and dropped tools or someone stepping off of a ladder can seriously hurt your pet.  Also, we have to open doors to go in an out-thus giving “runners” an opportunity to escape your home.

In the event that a technician feels a pet is aggressive, we reserve the right to ask you to secure the pet. Should you chose not to do so, the technician reserves the right to terminate services immediately.  All minimum charges and accrued charges will still apply.

 

Material’s Policy

Effective 11/14/2021

As the client, you are more than welcome to provide any materials you see fit and we will attempt to utilize them to the best of our abilities..  However, in doing so you take complete responsibility for their form, fit and function.  FBN cannot be responsible for them in any way.

If FBN provides materials, we charge a 10% service fee on the retail cost of the materials and for that we assume all reasonable responsibility for their form, fit or function at time of installation.  Issues such as client not liking "look" of product they had previously approved is not the responsibility of FBN.

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469-888-3680